TERMS OF SALE AND STANDARD WARRANTY STATEMENT
Welcome to Denaliweld Family!
TERMS OF SALE:
Any purchase of a Denaliweld Product shall indicate that the customer accepts and agrees to abide by and to be governed by all terms of sale and details and responsibilities associated with the warranty in this document. If a customer does not agree to these terms, and provisions set forth, then the customer should not complete a purchase.
Due to Denaliweld’s continuing effort to offer a better overall product line, and in some cases changes in the supply chain or manufacturing process, all specifications, details, descriptions, package contents and product appearance are change without notice. This may mean that a product may change slightly from what is depicted in printed format or on this website. This also means that accessories, consumables, and equipment included in the unit sale, may vary, or may be substituted with equivalent or better ones. We regularly updates the website and print information, however some changes or variations in the product may take place before all information has been updated. If there are any customer concerns or questions about the product specifications, accessories, or other product detail, these should be addressed by the customer before the purchase is completed.
Start by downloading the latest version of the manual from the instruction page and reading it to answer any questions regarding installing the unit, operating the unit, or general questions about specifications before you complete the purchase.
Denaliweld intends that these products are to be used by knowledgeable, trained people and are designed for and intended for professional use by professionals in professional environments. Denaliweld also is willing to give the training about laser safety. Due to housing and wiring codes, certain conditions exist in electrical wiring, and the welding environment that may restrict the use of the product in home or amateur environments without special additional wiring or safety considerations. We cannot be responsible for developmental training, conditions in the workplace environment, safe installation, or safe operation of this unit. If you do not have the proper training, proper electrical wiring, or intent to source proper wiring and/or facilities do not complete the purchase. Always consult licensed electricians before attempting to install wiring for welders. Always have the electrician consult Article 630 of the NEC for proper wiring information specifically dedicated to the wiring of welders and related devices.
We may charge sales tax charged on all purchases. (Tax is not charged on shipping cost.) There will be no exceptions unless proper tax exemption documentation is provided.
For Europe clients please contact Denaliweld Europe AB for more detailed information by:
+46 706811809 Hantverksgatan 3S-533 33 Gotene. Sweden.
Customers should contact Everlast to receive a quote and arrange shipping details before purchase.
STATEMENT OF LIMITED WARRANTY:
This warranty statement is subject to terms, conditions and exclusions listed below. The warranty begins on the day of shipping unless some shipping delay or issue occurs.
We warrants to the end user (original purchaser) that the product is free of defects in workmanship and material for the duration of the time-period described below. Denaliweld, at its discretion, reserves the right to repair, replace, or refund the product (once returned, minus wear and tear evaluation), as remedy for the warranty.
Due to Denaliweld’s desire to offer the most expedited service, We also reserves the right to offer the opportunity for the customers to make simple repairs to the equipment themselves under the supervision of Denaliweld’s technical advisors with the aid of a detailed instructional guide. If the customer is deemed capable, and after consultation with a technical support advisor and subsequent evaluation and approval, a part may be shipped to the customer to perform the repair. The customer will agree to repair and fix it at his/her own expense and time. Denaliweld will not reimburse for labor in these cases. The plug and play, modular design of these welders enable this type of warranty relationship and can reduce down-time from possibly several weeks (including shipping time) to just a few days or hours. Many repairs of this nature only require the most basic tools and skill level.
Denaliweld will not reimburse for be responsible for time loss, business loss, or other consequential or incidental causes as a result of failure, defect, or malfunction of this unit.
Consumables are warrantied only to be free of defects in workmanship and material at the time of delivery.
This warranty is in lieu of all other existing warranties and is in effect only for products purchased on or after Nov 1, 2024. All other claims of warranty, fitness for purpose, or merchant-ability are expressly denied.
This limited warranty only applies to new products sold directly through Denaliweld in the U.S.A./ Denaliweld Europe AB or from an authorized distributor or retailer. Previously returned items and resold by a company, liquidation dealers, salvage resellers, insurance claim bulk purchasers, and other similar points of purchase are considered “Used” and has no warranty. Denaliweld in no way is responsible or obligated to provide warranty service on these units.
Please save an original receipt, along with a copy of your serial number as well for proof of ownership. This will be needed in the event a warranty claim is made. If you do not receive a receipt for your purchase (either a physical receipt or an email copy via the email you provided) at the time of sale contact Denaliweld at 1-224-802-8809.
Any detected abuse, neglect of maintenance, improper wiring, or refusal to comply with the established warranty protocol/procedures shall render this warranty void.
2 Year Parts and Labor Warranty.
This warranty includes all models, G, Jet and CR models. Machine will only repaired at Denaliweld in the U.S.A./ Denaliweld Europe AB’s designated laser repair facility. No replacement option exists for the extended phase of the warranty. All shipping to and from any facility (including unit replacements) is the customers responsibility. No shipping coverage is included in this warranty. Fiber cables and laser heads assemblies are covered for defects occurring from manufacturing defects during the warranty years. Running over the cable, standing on the cable, dropping items on the cable, allowing hot items to come into contact with the cable or excessively bending the cable greater than 60 degrees will damage the cable. Damage to the cable and crushing/breakage of the fibers of the cable is easily identified and only occurs from this type of treatment. This type of damage will not be covered. The fiber cable is only warrantied against manufacturing defects in workmanship. Typical signs are loss of beam strength or cohesion. Broken fibers will not be considered for “defects” unless out of the box, which must be reported immediately. The laser head can also be damaged from careless handling. Damage occurring to the laser head from incidental or intentional dropping, throwing, smashing or similar mishandling of the gun will not be covered under the warranty. For this reason, the laser head is covered under warranty specifically against manufacturing defects only. The laser head contains moving parts, mirrors, lenses and special connections which all must work together to provide a well focused beam. Regular maintenance, collimation, replacement of protective and focus lenses, collimation mirror or overall alignment of the gun is not covered under the warranty, nor is using the wrong combination of focus lenses and settings causing burnout of gun components.
ALL UNITS:
Within 2 weeks (not counting national holidays or periods of closure) of discovery of a defect, failure or other malfunction in the product, the end user must contact Denaliweld Tech Support to inform Denaliweld and undergo a diagnosis process to establish a warranty claim. Failure to do so may result in a delay in service or denial of warranty claim.
Before approving a “Return Merchandise Authorization” the user must communicate with tech support and go through a limited diagnosis process to confirm the existence of an issue or defect.
After a diagnosis process, during the warranty, the decision will be made to replace or repair the unit. If a replacement is not an appropriate solution, the unit will be returned at the Customer’s expense to the designated repair facility designated by Denaliweld. (Customer repairs of lasers outside of minor adjustments/regular maintenance/ gun replacements are not typically recommended). Repairs or modifications performed outside of Denaliweld’s designated facilities or specific authorization will not be warrantied.
Denaliweld will only accept the return of the product if there is in-solved technical problems.
Trade Up Policy:
From time to time a customer may realize that the unit purchased is too small or limited in function. In these cases, a customer may contact Denaliweld sales and inquire about the possibility of trade-up. This policy extends to 6 months from time of purchase. The customer will incur 20% restock fee, plus any wear and tear on the unit, plus the cost of shipping, but will then pay the difference in the original sale price of the upgraded model. After the first 6 months no trade-ups will be considered. This is in no way to be construed as a “trade-in” policy. If a trade-up is being considered, this should be determined as early as possible to minimize wear and tear considerations. After 6 months Denaliweld will not offer any trade up considerations.
Transfer of Warranty Policy:
Denaliweld hopes that every product will find its forever home with the original end user. In fact, the warranty starts the day of shipping to the original purchaser. However, there are times where circumstances exist that a product may be sold or inherited. In those cases, the warranty may be transferred one time after initial ownership. However, to avoid issues so frequent with theft, fraud and deception, the original owner (except in the case of death) must contact Denaliweld to establish the transfer of ownership. The original purchaser must have the original receipt and serial number to establish the transfer. In the case of death, or where the original purchaser may be incapacitated or otherwise not be available, this will be handled on a case-by-case basis with the subsequent owner. If a transfer of ownership occurs, only the balance of time left on the warranty will apply and there will be no free shipping offered by Denaliweld during the balance of the warranty period should a warranty claim arise.
Warranty on Repairs:
A warranty on a repair shall last no longer than the remaining balance of time on the original warranty. If a repair is made this does not “restart” the warranty period.
Warranty on Parts Purchased by Customer or Customer’s Representative for Out of Warranty Repair or Maintenance:
Any part, including, but not limited to, electronic control boards, transformers, gauges, tubing, wires, Fans, switches, relays, displays, screens etc. purchased as replacement or extra stock parts by the customer or the customer’s representative for repairs or maintenance for out of warranty units (after the initial first owner warranty has fully expired) shall be warrantied for a period of 30 days after purchase.This 30 day warranty also includes extra parts or surplus “stock” parts purchased by customer or customer’s representative not intended for immediate warranty repair while the warranty period is in effect.
