FAQ
FAQ.
General Question
What Is The Warranty For DenaliWeld Machines?
We will provide a 2-year warranty on the entire DenaliWeld machine, during which the customer will receive full and prompt service. In case of non-human damage, DenaliWeld will send spare parts free of charge to replace any damaged part on the machine.
Can I Get DenaliWeld’s Services Overseas?
DenaliWeld can provide overseas service including installation, commissioning, training and maintenance to customers all over the world.
How Can I Become One Of The DenaliWeld Agents In My Country?
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
Popular Question
How do I contact the DenaliWeld dealer in my local city?
If you would like to contact your local DenaliWeld agent, you can send an email to [email protected], or submit a form and we will ask them to contact you directly. You can also check whether there is a local dealer through our dealer locator. We usually indicate the dealer’s contact information.
What is the shipping method for DenaliWeld machines?
If a customer orders a small machine with wooden packaging, we will deliver the machine in a consolidated container, or if the customer orders two or more machines together, we will ship them in a container and send it to the port, which will help the customer save even more money.
What about the quality of DenaliWeld machines?
We have a world-class R&D team to support the quality of our machines, and our products are CE and SGS certified, proving the advantages of DenaliWeld machines.
Does Laser Welding Really Work?
After a lot of DenaliLab tests, third-party tests, and actual applications, we can confirm that under the correct operation method and parameter settings, laser welding can fully meet user needs in terms of welding quality according to standards of AWS (USA) and EN-ISO (EUROPE). Denaliweld can show you our WPRQ test report, and our engineers can answer your questions and even provide free training on laser safety and welding operations. For more material welding, equipment operation, etc., please visit our YOUTUBE channel.
Can I Use It If I Don’t Have Welding Experience?
Denaliweld is constantly updating and improving the operating experience of our equipment to provide the simplest welding solution for new users. Our equipment has more than 120 parameter presets. You only need to simply select the serial number, and the equipment will complete all the settings for welding the corresponding materials for you. We call it "one-click play". We have verified each welding preset parameter for you and have a complete WPQR test report, which can help you get high-quality welds that meet AWS and EN-ISO standards. You don't need to have rich welding experience, just watch our video or user manuals, and you can perform high-quality welding in about ten minutes. If you have more questions, please contact us, our engineers will provide you with free online training and support.
Worried About Laser Safety?
At Denaliweld, you are protected.
If you are using the machine for personal use, in your garage, studio, etc., and there are few visitors, our machine itself is equipped with laser welding protective helmets and protective clothing, which are enough to ensure your work safety. Of course, you also need your own welding heat-insulating gloves.
If you are using the machine for a company, but you are the only authorized machine operator, then we recommend that you use the equipment in a relatively independent space and post warning signs to remind people around you. In this case, we recommend that you use a welding helmet with a safety shutter, which can be connected to the Denaliweld machine. When you lift the helmet, the machine will automatically stop the laser.
If the machine has multiple operators or frequent visitors, we recommend choosing our Denaliweld Station. This is a large aluminum enclosed workstation equipped with CE-standard laser protection glass and a safety door. Visitors can watch from outside the workstation without worrying about reflection/scattering of the laser, and a safety door connected to the machine can interrupt the machine’s laser output when the door is opened.
Denaliweld has passed SGS’s MD and EMC testing.
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